Soundwill Club Online Shop FAQ 

Order inquiry

1. What kind of products is available on Soundwill Club Online Shop? 
Soundwill Plaza & Midtown located at the major shopping district in Causeway Bay, including various beauty, lifestyle and dining tenants. Soundwill Club Online Shop allows customers to enjoy surprise shopping privileges! Purchase vouchers now and enjoy exclusive membership benefits!

2. How to purchase and settle payment at Soundwill Club Online Shop?
After browsing the favourite products, please follow the instructions to complete order and payment.

3. Is there a quantity limit on purchasing items?
Various products have their own restrictions. For details, please refer to the relevant product for terms and conditions.

4. How to pick up the item after purchasing?
According to the phone number you filled in during purchase, the products you purchased will automatically be put into "My Wallet" in Soundwill Club App of the corresponding phone number. If you have not yet registered for Soundwill Club member, please click here to download Soundwill Club App. After registration, the purchased products will be put into "My Wallet" automatically.

5. How to cancel or change the order?
Cancel, returns and refund policy is not available.

Payment Method

1. What are the current payment methods?
Soundwill Club Online Shop currently only accepts Mastercard, VISA, Payme and FPS.

Promotion

1. How to get and use the promotion code? 
Promotion code will be posted on various promotion channels. If customers use any valid promotional codes, please follow the terms & conditions and insert the promotion code before confirming the order. Once the order is confirmed, the discount will not be accepted.