MENU LOG IN CART {{currentCart.getItemCount()}}

FAQs

The Soundwill Club Gift Box offers endless gifting possibilities.

                                                         

 

FAQs

 

PaymentOptions

 

1.     How do I payfor my order?

You canpay for your order using a credit or debit card (MasterCard, Visa, AmericanExpress or PayPal.

 

Orderinquiry

 

1.      How can Itrack the current status of my order?
Please login in and select “Orders” in menu or check your delivery confirmationemail.

2.      Can I modifyor cancel an order?

You maycancel orders with the status of “awaiting payment”. If you want to cancel anorder that has been paid or shipped, please contact our customer service staffvia hotline 2916 2823 or email theclub@soundwillclub.com.hk.


Shipping Methods & Timeline

 

1.      How many daysafter placing my order will I receive my items

WE endeavour todispatch orders in the fastest possible time and in the order in which they areplaced. We aim to deliver within 4-11 business days following confirmation ofan order. Though we aim to deliver within the communicated time frame, deliverymay take longer due to unexpected events. In the unlikely event the deliverytime exceeds 30 days, you may cancel your order.

Before you placeyour order, you will be informed of the expected delivery details. Once youhave placed your order you will receive an email confirmation with yourexpected delivery details.

If your order doesnot arrive by the scheduled date, please contact Soundwill Club Customer Service via hotline 2916 2823 or email to theclub@soundwill.com.hk .

 

2.      Deliverymethod?

 

Home Delivery

-SFExpress / Professional Courier Company

- deliveryservice is applicable to local commercial/ industrial / residential addresses.
- within 2 - 5 days

- $22

- extraservice charge for remote areas (http://www.sf-express.com/hk/tc/download/HK_RemoteArea_TC.pdf)

Pick up at S.F. Service Centers

- canchoose to pick up at S.F. Service Centers

-within2 - 5 days

-$22

- S.F.Stores Locations :http://www.sf-express.com/hk/tc/other_services/sf_station/sf_station_network/index.html

Pick up at Soundwill Plaza

- canchoose to pick up at the concierge of Soundwill Plaza

- freeshipping

-address : Soundwill Plaza, 38 Russell Street, Causeway Bay

- Mondayto Friday, 11am to 6pm

-Please print and show the confirmation email / electronic receipt

 

3.      Do you ship toother countries or areas outside of Hong Kong?

We now offershipping to Hong Kong addresses only.

 

4.      Can I changemy selected delivery method?
If you need to change the delivery address or method, you can
contact SoundwillClub Customer Service via hotline 2916 2823or email theclub@soundwill.com.hk .


Returns andRefund

 

1.      Can I returnand refund after receiving my gift box?

Returnsand Refund policy is not available.