MENU CART {{currentCart.getItemCount()}}

Terms and Conditions

The Soundwill Club Gift Box offers endless giftingpossibilities.



Termsand Conditions


Thank you for visiting the Soundwill Club website (the“Site”) of Soundwill Club Limited (“Soundwill Club”). Access to and use of theSite and related services (collectively, the “Services”) are made available toyou in accordance with the following Terms of Use & Service and any otherrules posted on the Site (collectively, the “Terms of Service”). By using theServices, such as placing orders on the Site, you are agreeing to all of theTerms of Service.


Soundwill Club reserves the right to make changes tothe Site, related policies and agreements, the Privacy Policy and this Terms ofService at any time. You are advised to check the Site from time to time tocheck the update or changes to the said policies and agreements, the PrivacyPolicy and the Terms of Service.


1.Registration and terms of use


You will need to register an account to use some ofthe Services available to you on the Site. In registering an account you agreeto provide information about yourself that is true, accurate, current, andcomplete in all respects. Please refer to our Privacy Policy for moreinformation on how we use your personal data. If you are under 18, you must letyour parents or guardian know about Soundwill Club’s Privacy Policy before youregister to use the Site and the Services. Soundwill Club reserves the right toonly accept orders from you if you are aged 18 or over.


In using the Site, you agree to accept responsibilityfor all activities conducted through your account. You are responsible forkeeping your account and password secure. If you feel or suspect that thesecurity of your account has been compromised or if there is unauthorised useof your account, please contact us immediately.


2. Eligibilityto Purchase


In order to place orders with us, you must meet ourconditions of eligibility:

a) Be aged 18 years of age or over

b) Be in possession of a valid credit issued by alicensed bank acceptable to Soundwill Club for payment or be in possession of avalid PayPal account, unless you have opted to pay in cash on delivery

c) Providing personal and payment details that arewarranted by you to be both valid and accurate (delivery address, emailaddress, real name, phone number, billing information and other requestedinformation as indicated on the Site)


In placing an order with us, you authorise SoundwillClub to process a charge or charges on your credit or PayPal account in theamount of the total purchase price of your order. You also expressly authoriseus to use personal information provided by you to perform appropriateanti-fraud checks such as credit checks and also to, where necessary, transmitor obtain information about you to or from third parties including, but notlimited to, credit reference or fraud-prevention agencies, which may keep arecord of that information. Please refer to our Privacy Policy for furtherinformation about how we use your data.


All orders are subject to stock availability andconfirmation of the order price. Items in your shopping basket are not reservedand may be purchased by other customers.


The Site is for your personal use only. You may notpurchase goods from the Site for reselling purposes or commercial exploitation.


3. ProductDescription


Soundwill Club will endeavour to ensure that theContent and the product descriptions on the Site to be accurate and complete aspossible. We however do not warrant that Content and product descriptions areaccurate, complete, current or error-free. Please refer to our Returns policyif you feel a product offered by Soundwill Club is not as described.


4. Pricing


Prices are shown on the Site in Hong Kong Dollars(HKD). Prices displayed on the Site at the time your order is accepted will behonoured except in the case of obvious error. Whilst we use our best endeavoursto ensure that all prices appearing on the Site are accurate, we do notguarantee that they are error-free and reserve our right to rectify any errors.If we discover an error in the price of any products that you have ordered, wewill inform you as soon as possible and offer you the option of reconfirming orcancelling your order. If we are unable to contact you, we will treat the orderas cancelled.


If your credit/debit card is not denominated in HongKong Dollars (HKD), the final price charged in your currency will be calculatedby your issuing bank in accordance with the applicable exchange rate on the dayyour card issuer processes the transaction.


5. Payment


We accept payments made by Visa, MasterCard,American Express and PayPal, as well as payments in cash on delivery.


By placing an order using one of the aboveCredit/Debit card and online payment methods, you confirm that the Credit/Debitcard(s) or PayPal account used is yours or that you have been authorised by theowner to use it. If your card issuer refuses to authorise payment to SoundwillClub, we will not be liable for any delay or non-delivery.


Our payment processes meet the stringent internationalsecurity standards set down by the Payment Card Industry to make your shoppingexperience safe and secure. If you have registered an account on the Site andhave decided to save your card details with us, your details will be fullyencrypted, solely used to process card transactions that you have initiated andsecurely stored on our systems. In the absence of negligence on our part, wewill not be liable for any loss you may suffer if any third party procuresunauthorised access to any data you provide when using our Services.


6. Acceptanceof your Order


Once you have entered your personal and paymentdetails and placed your order, we shall send you an email acknowledging thereceipt of your order. This email is only a confirmation of receipt of yourorder and does not constitute an acceptance of your order. Your order will beaccepted and the contract between you and Sounwill Club will be completed whenwe send you an email to confirm the goods have been dispatched to you. Only thegoods listed in the confirmation email sent at the time of dispatch areincluded in the contract formed. All sales contracts are therefore concluded inHong Kong SAR and are written in English.


Soundwill Club reserves its right not to accept an orderfor any reason at its sole discretion. Such reasons include, but are notlimited to, one of the following:


a) The product you ordered is out of stock, or iswithdrawn due to its failure to meet our quality standards or due to theshipping restrictions applicable to one or all of the ordered items.

b) We identify a pricing or product description error.

c) We are unable to obtain authorisation for payment.

d) You do not meet the eligibility criteria topurchase as set out in this Terms of Service.


Our Customer Service team will contact you as soon aspossible if there are any problems with your order.


7. Shippingand Collections


Soundwill Club exercises the utmost diligence inaccepting and processing orders and will endeavour to deliver your order in accordancewith your selected delivery option.


Sooundwill Club endeavours to dispatch orders in thefastest possible time and in the order in which they are placed. We aim todeliver within 4-11 business days following confirmation of an order. Though weaim to deliver within the communicated time frame, delivery may take longer dueto unexpected events. In the unlikely event the delivery time exceeds 30 days,you may cancel your order.


Before you place your order, you will be informed ofthe expected delivery details. Once you have placed your order you will receivean email confirmation with your expected delivery details.

We now offer shipping to Hong Kong addresses only. 


If your order does not arrive by the scheduled date,please contact Soundwill Club Customer Service via .


8. Returnsand Refund


Returns and Refund policy is not available.


9. YourRights


Nothing in the TOS is intended to affect your rightsunder the Law in Hong Kong SAR.


10. Liability


Soundwill Club does not guarantee that the use of theSite and Services will be error-free or that the Site or the servers that makeit available are free of viruses or other harmful components. We recommend allusers of the Site to ensure they have up-to-date software, includinganti-virus, installed.


Some events may happen beyond our reasonable control,such as adverse weather. Under such conditions, Soundwill Club will always doits best to aim at maintaining its Services but will not be responsible forfailing to meet any obligations in this Terms of Service.


11. Indemnityand Waiver


At our request, you agree to compensate us fully andhold us, Soundwill Club (including its officers, directors, agents, affiliates,licensors, and suppliers), harmless from and against all liabilities, claims,expenses, damages and losses, including legal fees, arising from any breach ofthe Terms of Service by you. This includes the use of the Site by any otherpersons using your account caused by your action or inaction.


If you breach the Terms of Service and we take noaction against you, it is no wavier for us to exercise our rights and remediesin any other situation where you breach the Terms of Service.


12. Complaints


We have our complaints handling procedure that we willuse to try to resolve any disputes when they first arise. Please contact ourCustomer Care team for any order related complaints or comments.


13. Ownershipof rights


All intellectual property rights, such as trademarksand copyrights at remain with Soundwill Club Limited and itssubsidiaries or licensors. Any use of or its contents,including copying or storing such content in whole or part, other than for yourown personal, non-commercial use, is prohibited without the permission of SoundwillClub.


14. GoverningLaw and Jurisdiction

The Terms of Service, together with all our policiesand procedures, are governed by and construed in accordance with Hong Kong SARlaw. The relevant courts of Hong Kong SAR will have exclusive jurisdiction inthe event of any dispute or claim associated with these Terms of Service.


15. Prohibitionsand Failure to Comply


We may take actions against your account foractivities including, but not limited to:

a) Using any technology to attempt to hide the use of multiple accounts ordisrupt any of our Services in any way

b) Initiating communications that contain anyunlawful, harmful, threatening, abusive, harassing, defamatory, vulgar,obscene, profane, hateful, or racially, ethnically or otherwise objectionablematerial

c) Advertising or sending unsolicited messages of anykind

d) Impersonating others or providing any kind of falseinformation


Soundwill Club reserves the right to terminate anyaccount at its sole discretion We may send you an email to inform you of thetermination of your account in such event.


16. CompanyInformation


Soundwill Club Limited

Registered office: 21/F, Soundwill Plaza, RussellStreet, Causeway Bay, Hong Kong



1 Dec 2017